At Bearpaw Archery Outlet, we stand behind our products with the same confidence an archer has in their well-crafted bow. However, we understand that sometimes equipment needs adjustment or replacement. Our returns policy is designed with the precision of arrow fletching to ensure fairness for both our customers and our business.

Our Return Commitment

We accept returns and exchanges within 15 days of receiving your order, provided the items are in their original, unused condition with all packaging intact. Like selecting the right arrow spine, we’ve carefully considered which items can be returned:

Non-Returnable Items:

  • Custom-made products (including handmade bows and arrows from our “Bow Making” and “Arrow Making” sections)
  • Personalized equipment
  • Opened broadheads (for safety reasons)
  • Used targets (including our Bearpaw Longlife 3D Targets and Bag Targets)

The Return Process

Follow these steps as carefully as you would nock an arrow:

  1. Contact Us within 15 days of receipt at [email protected] with your order number and reason for return
  2. Await Approval – Our team will respond within 2 business days with return instructions
  3. Package Securely – Use original packaging when possible, ensuring items are protected like precious bowstrings
  4. Ship Back – Send to: Bearpaw Products, 5985 Lamar Street, Arvada, US 80003
  5. Track Your Return – We recommend using a trackable shipping service

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Restocking Fee: 10% for opened but unused items (excluding defective products)

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item
  3. We’ll ship the new item once the return is processed
  4. Customer covers additional shipping costs if the exchange item is more expensive

Damaged or Defective Items

If your archery gear arrives damaged or defective (which we work as hard to prevent as proper arrow spine alignment):

  • Contact us within 7 days of delivery
  • Provide photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Bearpaw Archery Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Item(s) to Return: [Product Name(s)]

Reason for Return: [Please specify: wrong size, defective, changed mind, etc.]

Preferred Resolution: [Refund / Exchange for (specify item)]

Additional Notes: [Any other relevant information]

Thank you for your assistance. I look forward to your return instructions.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

International Returns

For archers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Processing may take additional 3-5 business days

May your returns be as smooth as a well-released arrow, and may your next purchase hit the bullseye of satisfaction.

Last Updated: [Insert Date]